Contact Information

KoolSci, Inc.                                                                                         KoolSci, Inc

6010 Down Point Ln                                                                           207 Calle delos Molinos

Windermere, FL 34786                                                                       San Clemente, CA 92673

Refund, Return & Replacement Policy

All sales are final.

No refunds.

Gardens may be returned to KoolSci anytime at owner’s expense for recycling.

In the case a wrong product is shipped, please contact – website – for resolution.  These will be handled on a case by case basis by our customer service team.

Shipping

We offer domestic shipping on all website items at KoolSci. All domestic shipping will ship via USPS and FedEx.

KoolSci is not responsible for shipping damages or delays during the shipping process. We will do our best to work with the buyer through the claim process. After an item has shipped from our warehouse or been dropped shipped by our vendor, we have no control over the handling process with the shipping company.

When placing your international order with us, please email us at info@koolsci.com – address 6010 Down Point Lane, Windermere FL 34786 – . Please include the item, your telephone number, shipping address and postal code. If we need to contact you, we will do so via the email address provided. Please note that all customs, duties, or other fees will be the responsibility of the buyer unless otherwise stated by our customer service team. Also, we will not alter any international documents to reduce fees as this is considered fraud and is illegal.

Payment Methods

Credit cards, Paypal,

Sales Tax

Florida Sales tax laws apply when shipped within state only.Schools and other tax exempt buyers please provide documentation

Product Condition

Items listed on our website are sold by KoolSci, Inc and shipped by us. We will do our best to provide you with the most accurate pictures and description for all items listed. If you have any questions or concerns regarding an item on our website, please contact our customer service team at info@koolsci.com.

KoolSci, Inc does not provide any warranty on the items listed.  The buyer is to assume all liability for items not warrantied.

All items shipped from KoolSci, Inc. are in new condition unless otherwise specified.

Cancelling Orders

All sales are final.

Refund Policy

No Refunds.

Refund & Replacement Policy

In the case a wrong product is shipped, please contact info@koolsci.com for resolution.  These will be handled on a case by case basis by our customer service team.

Customer Service
KoolSci, Inc.
6010 Down Point Lane
Windermere, FL 34786
info@KoolSci.com