TERMS AND CONDITIONS
Payment Methods
For ease of use and, especially for your security, we strongly recommend Paypal. Checks and wires are accepted but they must clear before items are shipped.
Sales Tax
Product sold within Florida incur a 6% sales tax. Small local and county taxes may also be charged. For product shipped out of state buyers are expected to pay the sales tax in their own state. [Florida is a destination state meaning sales tax is paid in the state where the product is shipped if that state has a sales tax.]
Schools and other tax exempt buyers please provide documentation
Refund, Return & Replacement Policy
All sales are final. No refunds.
In the case a wrong product is shipped, please contact us at [email protected] for resolution. These will be handled on a case by case basis by our customer service team.
KoolSci is an environmentally-conscious company that strives to keep PVC out of landfills. Gardens may be returned to KoolSci at owner’s expense at any time for recycling.
Product Condition
Items listed on our website are sold by KoolSci and shipped by us. KoolSci, Inc. does not provide any warranty on the items listed but we will work with you to ensure your complete satisfaction. We will do our best to provide you with the most accurate pictures and description for all items listed. We provide detailed assembly and operating instructions for each MyGarden model. If you have any questions or concerns regarding an item on our website please contact us at [email protected]. Your inputs are encouraged and appreciated as they assist us in improving our products.
Shipping
We offer domestic shipping on all website items at KoolSci. All domestic shipping will ship via USPS and FedEx.
KoolSci is not responsible for shipping damages or delays during the shipping process. We will do our best to work with the buyer through the claim process. After an item has shipped from our warehouse or been dropped shipped by our vendor, we have no control over the handling process with the shipping company.
When placing your international order with us, please email us at – address – . Please include the item, your telephone number, shipping address and postal code. If we need to contact you we will do so via the email address provided. Please note that all customs, duties, or other fees will be the responsibility of the buyer unless otherwise stated by our customer service team. Also we will not alter any international documents to reduce fees as this is considered fraud and is illegal.
International Orders
When placing your international order with us, please email us at [email protected]. Please include the item, your telephone number, shipping address and postal code. If we need to contact you we will do so via the email address provided. Please note that all customs, duties, or other fees will be the responsibility of the buyer unless otherwise stated by our customer service team.